Information we collect
We may collect your contact information including names, user names, billing and shipping addresses, email addresses, phone numbers and other digital information.
We may collect your payment information including credit/debit card numbers and PayPal accounts when you place orders. We may collect your purchase/return/exchange information and information on how you are using our website including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using third-party tracking tools.
How we collect information
We may collect information from you directly. Examples include:
You create a Eletriclife account.
You subscribe to the newsletters, email notifications or mobile messages from us.
You visit the site and purchase our products.
You upload pictures, comments or reviews on our site. You connect us for customer service via email or other social media platforms. You participate in the questionnaires from Eletriclife. You enter a lottery, contest or promotion activity. We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third-party business partners to collect non-personally identifiable information when you visit the site. We may collect your information from other sources. For example, when your friends purchase from Eletriclife and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by a very close friend or family to share the information, and you submit the email address only.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
If you use a mobile device to access pages throughout Eletriclife.com optimized for mobile viewing, opt-in to receive text message communications (SMS) from GOPLUS Corp. DBA registration as Eletriclife.com, Inc. ("Eletriclife"), or use a mobile application, the following terms and conditions apply. Your access to Eletriclife.com via your mobile device or use of a mobile application confirms your agreement to these terms and conditions. By opting in, I acknowledge text message communications may be sent to my mobile device using an automatic telephone dialer and that consent is not required to purchase Eletriclife products or services. By agreeing to receive text message communications (SMS) from Eletriclife, you certify that you are over 18 years of age; and 1. You are the mobile account holder, or 2. You have the account holder’s permission to enroll in the designated mobile phone number and can incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges that apply to the use of your mobile device to access Eletriclife.com or use a mobile application. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise. Additional terms and conditions may apply to your use of a mobile application, based on the type of mobile device on which you install and use the mobile application.
How we use the information we collect
We use the information for business purposes, including:
Managing and fulfilling purchases, orders, payments, returns and refunds.
Providing satisfying customer services.
Responding to your comments, reviews and opinions.
Conducting the survey, research and analysis.
Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.
We don't trade, sell or rent your personally identifiable information with third parties. However, we may share the information for business purposes as legal. Examples including:
We may share your information with Eletriclife families (including all members of the company and subsidiaries) for offering you better products and services.
We may share the information with third-party partners who provide us support and services to market our products and services. The third-party partners may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
You have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the order form or by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property; or safety or that of our customers; or other third parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Google Adwords & Analytics remarketing cookies
We use Google Adwords remarketing services to show advertisements on third-party websites (including Google) to previous visitors of Eletriclife. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text-based, or they may be display ads within the Google Display Network.
We cooperate with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third-party websites.
The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Social media cookies
Your information is stored on secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.
We recommend customers carefully check your accounts and report any unexpected activity to us and your bank companies without delay. We don't recommend you share your passwords.
You may request access to any information which is stored within our database. You may also request changes to the details which we hold about you if they are incorrect or incomplete.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not have any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.