With Eletriclife, you can be sure of consistent, world-class products that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed, and undamaged, while all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.
Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return. In the event of receiving an item that does not conform to those standards, please email us at customer@eletriclife.com. Please retain the original package for returns. We reserve the right to reasonably refuse any return.
To initiate a return for an exchange or refund, please email us at customer@eletriclife.com along with the return tracking number(s).
Please send the returns to:
United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885
Canada:
Eletriclife
Unit 1, 45 Quarterman Road, Guelph, Ontario, N1C 0A8
647-975-6779
Note: This address and contact information are only used for returns, not for customer service!
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Eletriclife. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
A: Non-quality related returns:
If you paid and decided that you do not want the item, or purchased the order in error, the shipping charges will not be refunded. If you paid a shipping charge and the item is defective, or we make some kind of mistake, the shipping cost will be included in the request for a return label. If you insist on returning the item, feel free to contact us via email and provide your order details along with the reason for return to request a return label. Our customer support team will inform you of the shipping cost. Please note that returned products must be in their original condition for them to be eligible for return and resale. The product should be unused, unwashed, and undamaged, while all packaging, labels, and tags must remain intact and be attached with the item. If these are not available, the product will not be eligible for return. Once the returned product has been received by us and if the item(s) are as per our return policy, we will then process your refund. Please note the refund takes about 3 business days to be processed and returned to your original payment method.
Alternatively, you may choose to return the item using a self-selected carrier at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.
B: Quality or other factors related to returns:
If there is any quality issue with the item, please feel free to contact us. Based on the condition of the item and the specific situation, we will offer an appropriate solution, which may include a partial refund, a full refund, or a replacement.
Please note: Returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.
Send the wrong item:
1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meantime, you can request that we send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for a replacement or the full refund if the return tracking number shows any further status of the shipment.
Item damaged during shipping:
Upon receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.
If damages are found after you have received the item, please contact us with pictures showing the damaged item. We will either send you a prepaid return label to return the damaged item for a replacement or a full refund, or directly send you a new one or a full refund, depending on the condition of the item and your preference.
Package Lost:
After you have received the tracking number but have not received your package by the expected delivery date, please first check around your property, ask your neighbors, and contact the shipping company to confirm the delivery status. After this, if the package is still not located, please contact us and provide your phone number. We will file a lost package claim with the shipping company to have your matter taken care of. It will take a week or so to get the investigation results from the shipping company. We kindly ask for your patience during this period, and we will take appropriate action to resolve the issue.
Order Cancellation:
1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Indicating the order details, such as the order number, receiver's name, and other key information, will help us to locate and process your order quickly and avoid unnecessary trouble. You have 24 hours to decide whether to cancel it or not, without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer support team, the full refund will be issued to you within 2 business days.
2. Order cancellation after shipment: Items will be sent out on the second day after being placed. Cancellation after shipment will incur a recall fee of $21, as charged by FedEx or UPS. If you are aware of the charge and still wish to have the order cancelled, you can contact us, and we will assist in attempting to stop the delivery. Once the item is successfully returned to us, you may request a refund. This policy only applies to FedEx or UPS ground delivery service. Items delivered by UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery, and the shipping cost will apply in this case.
3. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order, you will be notified immediately and issued a full refund.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance via email at customer@eletriclife.com.