1. How do I contact Eletriclife regarding my order?
For any inquiries regarding your order, please email us at customer@eletriclife.com. To help us assist you faster, please include your order number, tracking number, and contact details. Our support team typically responds within one business day during our office hours: Mon–Fri, 9:00 AM – 4:00 PM (PST).
2. When will my order be shipped out?
Once we receive your order, we will process it on the same day and send it out in 1-2 business days. Any orders placed on Saturdays will be sent out together with Sunday's orders.
3. What shipping methods do you offer?
We ship orders via UPS Ground, UPS SurePost, FedEx, USPS, and freight truck delivery. Each shipping method will be based on the size and quantity of the items ordered. Currently, we only service customers within the United States.
4. What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it within 1-2 business days. It is then picked, packed, and dispatched. Please note that standard delivery times (2–5 business days) are estimates and may vary due to factors beyond our control. These factors may include, but are not limited to, extreme weather conditions, carrier delays, or technical failures.
5. How do I cancel my order?
To cancel an order, please email customer@eletriclife.com on the same day the order is placed. If the order has not yet been dispatched, we will cancel it free of charge. If the order has already been shipped, a $21 recall fee (charged by carriers) will apply to intercept the shipment. Please note that interception only applies to FedEx or UPS Ground services; items shipped via UPS SurePost, USPS, or Freight/Truck cannot be recalled and must be rejected at the time of delivery.
6. What if I don't receive my order?
First, please check the tracking status on the carrier's website. If the package is marked as delivered but you haven't received it, contact the carrier immediately. You can also reach out to us with your phone number, and we will assist in filing a search claim with the carrier (typically takes about one week).
7. What if I have received a damaged order?
Please inspect your package upon arrival. If you notice any damage, contact us at customer@eletriclife.com within 3 business days with clear photos of the damage (scrapes, dents, or operational failures). This documentation is essential for us to process your refund or replacement claim with the carrier.
8. When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a refund request to customer@eletriclife.com. Approved refunds are processed within 3-7 business days and credited back to your original payment method.
9. What is the warranty of my item?
All items come with a guaranteed 1-year warranty from the date of delivery. We will cover any costs that occurred due to an item quality issue. For detailed terms, please view our warranty policy page.
10. How do I return the item?
A: Quality Issues: If the item has manufacturing defects, you can return it within 30 days of delivery for a full refund.
B: Non-Quality Returns: If you decide you no longer want the item, you may return it within 30 days. In this case, the customer is responsible for both the outbound and return shipping costs. Please contact us for the correct return address before shipping any items back.
11. Can I order replacement parts?
Normally, we do not sell individual parts separately. However, if your product is under warranty and we have the parts in stock, we will send them to you free of charge. For out-of-warranty items, we recommend ordering any additional parts or replacements from your local hardware store.
12. What payment methods do you accept?
We accept PayPal and all major Credit Cards. For credit card payments, please ensure your billing address matches the information on file with your bank to prevent payment delays.
13. Will an invoice be included in my package?
To be eco-friendly, we do not include paper invoices in the package. You can view your order details in your confirmation email or log in to your account. If you need a formal PDF invoice, please contact our customer service.