12000BTU 115V Ductless Mini Split Air Conditioner, 20 SEER2 Wall-Mounted Inverter AC Unit with Heat Pump

Our Service: 8 years Warranty for compressor and 5 years for parts to ease your worries!

Our split inverter air conditioner with heat pump is a perfect addition to your home!

This 12000 BTU split air conditioner can quickly cool down or warm up rooms up to 750 sq. ft, which is an ideal companion for hot summer or cold winter. Featuring innovative inverter technology, our split AC unit can adjust the power supply frequency automatically to let you enjoy the benefit of comfort and lower energy consumption. The unit can provide strong and steady airflow to every part of your room with auto up-down and left-right swing. The air filter is easy to remove and wash, which can keep the AC unit running at its best. You can adjust the working mode (auto, cool, dry, heat, fan), speed, timer, sleep mode, ECO mode or anything else by using the handy remote control. Self-clean and auto-defrost functions ensure good air quality and prolong service life. In addition, this split AC unit runs quietly, which won't disrupt your sleeping or working. And you can set the auto-off time from 0.5 to 24 hours.

Filled with the new R32 refrigerant, the most eco-friendly choice that ensures the best air quality both indoors and outdoors. Competitors use an older refrigerant that is more harmful to the environment. If additional refrigerant needs to be added to the lines, check R32 availability at your local seller.

Features

• High Efficient Cooling & Heating: This 12000 BTU with 20 SEER2 air conditioner is also built with heat pump system to ensure fast cooling in summer and rapid warming in winter, which is suitable for rooms up to 750 Sq. Ft. In addition, the 4-way air flow direction promotes the air circulation in the whole room.

• Multifunctional Wall Air Conditioner: This AC unit has 5 modes (cool/heat/fan/dry/sleep) and 4 speed (low/medium/high/auto). This inverter AC unit is equipped with sleep mode, 0.5-24H timer, ECO mode, iFEEL and turbo function to offer you all-year-round comfort. The display can be turned off when you are going to sleep.

• Innovative Inverter Technology: The innovative inverter technology adjusts the compressor speed to maintain the set temperature without frequently turning the compressor on and off, which has less energy cost and offers stable cooling. And the quiet operation creates an undisturbed environment for sleeping, working, etc.

• Easy Operation & Self Cleaning: The handy remote control provides you with full control of the split air conditioner. And the detailed instruction will help you understand the functions. Heating at 135℉, the self-cleaning function performs deep sterilization, which brings you and your family fresh air.

• 2 Boxes Shipment with Installation Kit: This inverter split air conditioner will be delivered in 2 boxes with the installation kit and instructions. Please be patient if you only receive 1 of them. Note: the installation of this product should be done only by a licensed electrician or an HVAC technician.

Specifications

• Color: White
• Material: Metal, Aluminum, Plastic
• Indoor Unit Size: 34.5" x 7.5"x 11.5"(L x W x H)
• Outdoor Unit Size: 29" x 11"x 21"(L x W x H)
• Cooling Capacity: 12000 BTU
• Heating Capacity: 12000 BTU
• Cooling Power: 1040W
• Heating Power: 960W
• Coverage Area: 750 sq. ft
• Air Flow Rate: 1177 CFM
• Voltage: AC 115V~60Hz/1PH
• Dehumidifying Capacity: 36 Pints/Day
• Refrigeration: R32
• Timer: 0.5-24 Hours
• Indoor Noise Level: 42 dB
• Outdoor Noise Level: 53 dB
• Net Weight of Indoor Unit: 17.5 lbs
• Net Weight of Outdoor Unit: 47.5 lbs
• HSPF2: 8.5
• SEER2: 20
• EER2: 10

Warm Notice

• The item comes in 2 boxes and delivery time may be different per box, please contact us if you have any questions.
• The installation of this equipment should be done only by a Licensed HVAC Installer.

Package Includes

• 1 x Outdoor Unit
• 1 x Indoor Unit
• 1 x 8ft Power Line
• 1 x 13ft Copper & Aluminum Connection Pipe - Air Pipe
• 1 x 13ft Copper & Aluminum Connection Pipe - Liquid Pipe
• 1 x 6.5ft Drain Hose
• 1 x 15ft Communication Wires
• 1 x Remote Control
• 1 x Tape
• 1 x Putty
• 1 x Wall Sleeve
• 1 x User Guide

Installation Video

1. How do I contact Eletriclife regarding my order?

Whatever happens to your order, you can contact us via customer@eletriclife.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based on the size and quantity of the items ordered and we only service the United States and Canadian customers.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (United States: 2-5 business days) are estimates and may vary due to external factors outside of Eletriclife, and our courier's, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please send the cancel request to customer@eletriclife.com on the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Eletriclife with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to customer@eletriclife.com and we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guaranteed 1 year warranty from the delivery date. We will cover any cost that occurred due to an item quality issue. Please click on our warranty policy for details.

10. How do I return the item?

Within 30 days from the date of delivery, if the item has any quality issues, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.

11. Is that possible for me to order replacement parts from you?

Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

12. How to pay for my order?

We support paypal payment and credit card payment, you can choose either one. Note: If you choose to pay by credit card, please confirm that your billing address is correct.

13. Will an invoice be included in my package?

There will be no invoice in your package. If you want to request an invoice, please contact our customer service for a screenshot of your order details.

At Eletriclife, we strive to provide reliable, high-quality products that meet strict quality and safety standards and are delivered accurately and on time. If you are not satisfied with your purchase, you may return it within 30 days of delivery. 

Return Eligibility:

We understand that sometimes a product may not meet your expectations or match your décor. If you are not fully satisfied with the product you purchased, you may request a return or exchange within 30 days of delivery. For all eligible returns, item(s) must be unused, undamaged, and returned in their original packaging with all labels and tags intact. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these standards, please email us at customer@eletriclife.com. Please keep the original package in case a return is required. We reserve the right to reasonably refuse returns that do not comply with our return policy.

Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

How to Return an Item:

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com. Once the item is shipped, please provide us with the tracking number(s). 
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885

Note: This address and contact information are only used for returns, not for customer service!

Shipping Costs & Refunds:

A: Non-quality related returns:

You are responsible for the return shipping costs to Eletriclife for any non-quality related return. If you are unable to arrange shipping, we can provide a return shipping label, the cost of which will be deducted from your refund. Once the item is returned to our warehouse, our team will inspect it. If the item is brand new, resalable condition, we will issue a refund for the product price (excluding original and return shipping charges) to your original payment account. Please note that all refunds are typically processed within 3-7 business days.
Alternatively, you may return the item using a carrier of your choice at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors related to returns:

If there is any quality issue, shipping damage, or manufacturing defect with the item, please feel free to contact us. Based on the condition of the items and the specific situation, we will offer an appropriate solution, which may include a replacement, a partial refund, or a full refund. In cases of defective items, Eletriclife will cover the return shipping costs.

Please note: All returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you no longer have the original packaging on hand, an additional $45 repackaging fee will be applied per item.

Wrong Item Received:

Option 1: You may choose to keep the incorrectly sent item at a significant discount price offered by our support team. Simultaneously, you can request that we send you the correct item that you have ordered.

Option 2: You may request a prepaid return label to send back the incorrect item for a full replacement or a full refund. Once the return shipment is scanned by the carrier, please contact us to expedite your replacement or refund.

Items Damaged During Transit:

At Delivery: Upon receipt of the item, if you notice visible damage or manufacturing defects, please reject the delivery and kindly contact us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

After Delivery: If damages are discovered after unpacking, please contact us with clear photos of the damaged product and packaging. We will either provide you with a prepaid return label to return the damaged item for a replacement or issue a full refund, depending on the item's condition and your preference.

Package Lost:

If your tracking information shows "Delivered" but you have not received your package by the expected delivery date, please check your surroundings and contact the carrier first. If the package remains unlocated, please contact us with your order details. We will file a lost package claim with the shipping company to have your matter taken care of. Investigations typically take approximately one week. We appreciate your patience during this process and will ensure a satisfactory resolution.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Please provide order details such as your order number, receiver's name, and other key information to help us locate and process your request quickly. You have 24 hours from the time of purchase to cancel without any additional charges. Once cancellation confirmed from our customer support team, a full refund will be issued to your original payment method within 3-7 business days.

2. Order cancellation after shipment: Orders are typically processed and shipped on the following business day after being placed. Cancellations requested after shipment will incur a $21 recall fee, as charged by carriers (FedEx or UPS). If you wish to proceed, you can contact us, and we will attempt to intercept the delivery. Once the item is successfully returned to our warehouse, your refund will be processed. Please note: Interception only applies to FedEx or UPS Ground services. Items shipped via UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. In such cases, if you want to cancel the latter ones, you must reject the package at the time of delivery, and applicable shipping costs will be deducted from your refund.

3. Cancellations by Eletriclife: We reserve the right to cancel an order due to items being oversold or other unforeseen circumstances. If we cancel your order, you will be notified immediately and issued a full refund.

Protection Services

Please note about protection services: Optional shipping and warranty protection services purchased at checkout are provided by our third-party partner, Xcotton, and are non-refundable after 24 hours of order fulfillment. These protection services are separate from and supplement Eletriclife’s standard shipping and return policy with additional benefits. If you purchased protection and need to file a claim, please visit sp.xcottons.com/parcel#/parcel/parcel-login. Protection benefits may include coverage for delayed, damaged, or lost shipments, and other benefits as outlined in your protection terms. For questions about protection coverage before filing a claim, please review your order confirmation email for specific protection terms.

Return Labels:

For any item returns, you may request a return label by notifying us in advance via email at customer@eletriclife.com.