3-Wheel Folding Rollator Walker with Shopping Bag, Lightweight Aluminum Mobility Walking Aid

This 3-wheel roller walker is solidly constructed with aluminum and equipped with adjustable handles for six different heights(34"-39"), allowing people in different heights to get a comfortable experience. And the three wheels are shockproof, making it less prone to bumps when driving on the road. Equipped with a dual-brake system, you can use it to park the walker by pushing down and slow down by pulling up. This rolling walker comes with a large shopping bag to free up your hands and store your items! Besides, this rollator is foldable and lightweight, making it easy to store and carry. This walker is the perfect gift for the elderly and people undergoing rehabilitation!

Features

• Adjustable & Ergonomic Handles: This three-wheeled roller walker has six height-adjustable positions (adjusted to 34"- 39") for people of different heights to relieve your shoulder pain in the right position. And the handle grips are ergonomically designed to relax your wrists.

• Premium Wheels & Flexible Brakes: The mobility walker is equipped with three 8" high-quality PVC wheels, making it roll smoothly on various grounds, such as wooden floors, rubber tracks, cobblestone roads, etc. In addition, the handles come with dual brakes which can be pulled up to control speed or pressed down to lock for added safety and protection.

• Sturdy Construction for Safety: This rollator walker has a triangular design and consists of a sturdy aluminum frame, which brings more reliable stability and makes it easy to get through narrow passages. It is the perfect solution for the elderly or people having less mobility to walk, which is conducive to preventing them from falling.

• Removable Large Shopping Bag: This rollator walker comes with a large capacity shopping bag to free your hands, which allows you to store your cups, snacks, medicine, books or any other essentials in easy reach when traveling. And the bag is easy to remove with convenient buckles for easy cleaning.

• Easy to Assemble & Folding Design: With detailed instructions, this rollator walker can be assembled within a few simple steps and no additional tools are required. In addition, this three-wheel walker can be easily folded to a compact size for easy storage under a sofa or bed to save your space.

Specifications

• Color: Red/Black/Blue
• Material: PVC, aluminum
• Overall dimension: 27" x 23.5" x 34"-39"(L x W x H)
• Folding size: 27" x 10.5" x 34"(L x W x H)
• Storage bag size: 15" x 10" x 14"(L x W x H)
• Net weight: 12 lbs
• Bag weight capacity: 11 lbs

Package includes

• 1 x Rollator walker
• 1 x Manual book

1. How do I contact Eletriclife regarding my order?

Whatever happens to your order, you can contact us via customer@eletriclife.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based on the size and quantity of the items ordered and we only service the United States and Canadian customers.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (United States: 2-5 business days) are estimates and may vary due to external factors outside of Eletriclife, and our courier's, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please send the cancel request to customer@eletriclife.com on the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Eletriclife with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to customer@eletriclife.com and we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guaranteed 1 year warranty from the delivery date. We will cover any cost that occurred due to an item quality issue. Please click on our warranty policy for details.

10. How do I return the item?

Within 30 days from the date of delivery, if the item has any quality issues, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.

11. Is that possible for me to order replacement parts from you?

Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

12. How to pay for my order?

We support paypal payment and credit card payment, you can choose either one. Note: If you choose to pay by credit card, please confirm that your billing address is correct.

13. Will an invoice be included in my package?

There will be no invoice in your package. If you want to request an invoice, please contact our customer service for a screenshot of your order details.

At Eletriclife, we strive to provide reliable, high-quality products that meet strict quality and safety standards and are delivered accurately and on time. If you are not satisfied with your purchase, you may return it within 30 days of delivery. 

Return Eligibility:

We understand that sometimes a product may not meet your expectations or match your décor. If you are not fully satisfied with the product you purchased, you may request a return or exchange within 30 days of delivery. For all eligible returns, item(s) must be unused, undamaged, and returned in their original packaging with all labels and tags intact. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these standards, please email us at customer@eletriclife.com. Please keep the original package in case a return is required. We reserve the right to reasonably refuse returns that do not comply with our return policy.

Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

How to Return an Item:

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com. Once the item is shipped, please provide us with the tracking number(s). 
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885

Note: This address and contact information are only used for returns, not for customer service!

Shipping Costs & Refunds:

A: Non-quality related returns:

You are responsible for the return shipping costs to Eletriclife for any non-quality related return. If you are unable to arrange shipping, we can provide a return shipping label, the cost of which will be deducted from your refund. Once the item is returned to our warehouse, our team will inspect it. If the item is brand new, resalable condition, we will issue a refund for the product price (excluding original and return shipping charges) to your original payment account. Please note that all refunds are typically processed within 3-7 business days.
Alternatively, you may return the item using a carrier of your choice at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors relateded returns:

If there is any quality issue, shipping damage, or manufacturing defect with the item, please feel free to contact us. Based on the condition of the items and the specific situation, we will offer an appropriate solution, which may include a replacement, a partial refund, or a full refund. In cases of defective items, Eletriclife will cover the return shipping costs.

Please note: All returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you no longer have the original packaging on hand, an additional $45 repackaging fee will be applied per item.

Send the wrong item:

1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meantime, you can request that we send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for a replacement or a full refund if the return tracking number shows any further status of the shipment.

Item damaged during shipping:

Upon receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

If damages are found after you have received the item, please contact us with pictures showing the damaged item. We will either send you a prepaid return label to return the damaged item for a replacement or a full refund, or directly send you a new one or a full refund, depending on the condition of the item and your preference.

Package Lost:

After you have received the tracking number but have not received your package by the expected delivery date, please first check around your property, ask your neighbors, and contact the shipping company to confirm the delivery status. After this, if the package is still not located, please contact us and provide your phone number. We will file a lost package claim with the shipping company to have your matter taken care of. It will take a week or so to get the investigation results from the shipping company. We kindly ask for your patience during this period, and we will take appropriate action to resolve the issue.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Indicating the order details, such as the order number, receiver's name, and other key information, will help us to locate and process your order quickly and avoid unnecessary trouble. You have 24 hours to decide whether to cancel it or not, without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer support team, the full refund will be issued to you within 3-7 business days.

2. Order cancellation after shipment: Items will be sent out on the second day after being placed. Cancellation after shipment will incur a recall fee of $21, as charged by FedEx or UPS. If you are aware of the charge and still wish to have the order cancelled, you can contact us, and we will assist in attempting to stop the delivery. Once the item is successfully returned to us, you may request a refund. This policy only applies to FedEx or UPS ground delivery service. Items delivered by UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery, and the shipping cost will apply in this case.

3. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order, you will be notified immediately and issued a full refund.

Returned Products:

For any item returns, you can request a return label. Please notify us in advance via email at customer@eletriclife.com.