6 Pcs Rattan Patio Sectional Furniture Set Outdoor Safa Couch Set with Retractable Canopy & Cushions

The waterproof and sun-protective canopy can be easily opened and closed to meet your different needs, such as reading, sunbathing or taking a nap. When you sit or lie on this outdoor conversation set, the padded cushions and 2 throw pillows bring optimal comfort. Meanwhile, the all-weather PE rattan and rustproof steel frame can support you firmly while ensuring a long service time for outdoor use. Furthermore, this patio sectional set can be combined in different ways according to your idea. Enjoy a peaceful afternoon with this 6-piece outdoor patio furniture set!

Features

• Retractable Canopy: Featuring a retractable canopy with premium gas springs, this outdoor patio furniture set allows you to open and close the canopy quietly and quickly while meeting various demands of outdoor activities. There are fixed ropes keeping the canopy in place. Therefore, this patio furniture set is perfect for reading with retractable canopy. And it is also perfect for sunbathing without canopy.

• Selected Materials: The high quality tempered glass, heavy duty steel frame with rustproof surface and weather resistant PE rattan make this outdoor conversation set not only withstands changing weather, but also ensures strong bearing capacity (110 lbs for coffee table and 360 lbs for each sofa). Likewise, the adjustable non-slip foot pads fit the uneven ground and add extra stability.

• Upgraded Comfort: The seat cushions and back cushions are all padded with soft and thick sponges, which provides cozy sitting experience to relieve body fatigue. Meanwhile, this patio sectional sofa set includes 2 throw pillows that are more comfortable for you to lie down. In addition, you are able to clean them easily because of the removable and washable covers. In order to prolong the service time, please keep the cushions dry.

• Free Combination: This 6-piece outdoor furniture set includes 1 coffee table, 2 corner sofas and 3-seat daybed sofa so that you can rearrange them according to your preference and available places, such as patio, backyard, poolside, garden and more, making a modern yet simple addition to your outdoor places. In order to assemble this furniture set correctly, please do not tighten all the screws until all the holes are aligned.

• Product Information: This 6-piece patio furniture set will be shipped in 3 separate boxes that delivery time may vary from per box. Overall dimension of coffee table: 29" x 25.5" x 13" (L x W x H), overall dimension of each armless sofa: 29" x 25.5" x 25" (L x W x H), overall dimension of 3-seat sofa: 29" x 90" x 60" (L x W x H), dimension of each large back cushion: 25.5" x 14" x 8" (L x W x Thickness), dimension of each small back cushion: 20.5" x 14" x 6.5" (L x W x Thickness), dimension of each throw pillow: 15" x 15" x 5.5" (L x W x Thickness). Please refer to the size description before purchase (there may be small dimensional discrepancies because of the manual measurement).

Specifications

• Color of PE rattan: Mix grey
• Color of cushion: Off white
• Material: PE Rattan, steel, polyester, sponge, tempered glass
• Overall dimension of coffee table: 29" x 25.5" x 13" (L x W x H)
• Overall dimension of each armless Sofa: 29" x 25.5" x 25" (L x W x H)
• Overall dimension of 3-seat sofa: 29" x 90" x 60" (L x W x H)
• Seat height from the ground (Not included cushion thickness): 13"
• Dimension of each seat cushion: 25.5" x 25.5" x 3" (L x W x T)
• Dimension of each large back cushion: 25.5" x 14" x 8" (L x W x T)
• Dimension of each small back cushion: 20.5" x 14" x 6.5" (L x W x T)
• Dimension of each throw pillow: 15" x 15" x 5.5" (L x W x Thickness)
• Weight capacity of coffee table: 110 lbs
• Weight capacity of each armless sofa: 360 lbs
• Weight capacity of each corner sofa: 360 lbs
• Net weight of coffee table: 20 lbs
• Net weight of each armless sofa: 20 lbs
• Net weight of 3-seat sofa: 84 lbs

Package includes

• 1 x Coffee table
• 2 x Corner sofas
• 3 x Armless sofas
• 1 x Canopy
• 2 x Throw pillows
• 5 x Seat cushions
• 7 x Back cushions
• 1 x Instruction

1. How do I contact Eletriclife regarding my order?

Whatever happens to your order, you can contact us via customer@eletriclife.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based on the size and quantity of the items ordered and we only service the United States and Canadian customers.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (United States: 2-5 business days; Canada: 5-10 business days) are estimates and may vary due to external factors outside of Eletriclife, and our courier's, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please send the cancel request to customer@eletriclife.com on the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Eletriclife with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to customer@eletriclife.com and we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guaranteed 1 year warranty from the date of purchase. We will cover any cost that occurred due to an item quality issue.

10. How do I return the item?

Within 30 days from the date of delivery, if the item has any quality issues, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.

11. Is that possible for me to order replacement parts from you?

Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

12. How to pay for my order?

We support paypal payment and credit card payment, you can choose either one. Note: If you choose to pay by credit card, please confirm that your billing address is correct.

13. Will an invoice be included in my package?

There will be no invoice in your package. If you want to request an invoice, please contact our customer service for a screenshot of your order details.

With Eletriclife, you can be sure of consistent, world-class products that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return. In the event of receiving an item which does not conform to those standards, please email us at customer@eletriclife.com. Please retain the original package for returns, otherwise we reserve the right to reasonably refuse any return.

To initiate a return for an exchange or refund, Please email us at customer@eletriclife.com along with the return tracking number(s).
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885

Canada:
Eletriclife
Unit 1, 45 Quarterman Road, Guelph, Ontario, N1C 0A8
647-975-6779
Note: This address and contact information are only used for returns, not for customer service!

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Eletriclife. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

A: Non-quality related returns:

If you paid and decided that you do not want the item, or you purchased the item in error, the amount charged for shipping will not be refunded. If you paid a shipping charge and the item is defective or we made an error of some kind, the amount charged for shipping will be in the request a return label. If you insist on returning the item, feel free to contact us via email to state your return reason and request a return label. Our customer care support will inform you of the shipping cost. Please note that returned products be in original condition for them to be eligible for return and resale. The product should be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. If these are not available, the product will not be eligible for return. Once the returned product has been received by us and if the item(s) are as per our return policy, we will then process your refund. Please note the refund takes about 3 business days to be processed and returned to your account.
You can also choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, please send us an email indicating the order details and return tracking number to expedite the refund process.

B: Quality or other factors related returns:

If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Please Note: Please ensure that the product is brand new and unused. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.

Send wrong item:

1.You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2.You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund if the return tracking number shows any further status of the shipment.

Item damaged during the shipping:

Upon the receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care support thereafter.

Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.

Package Lost:

After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

Order Cancellation:

1.Order cancellation before shipment: You could contact us via emails to have the order cancelled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in two business days.

2.Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by UPS, which is $19. If you are aware of the charge and still want to have the order cancelled, you can contact us, and we would help you stop the delivery. After the item is being returned by UPS, you can request a refund from us. This policy is only applied to UPS ground delivery service. Items delivered by UPS SurePost, USPS or truck do not allow to be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery and shipping cost will be applied in this case.

3.We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.

Returned Products:

For any item returns, you can request a return label. Please notify us in advance via email at customer@eletriclife.com.