3-in-1 Countertop Water Dispenser with Ice Maker 48LBS/24H, 5 Gallon Bottle Top-Loading Hot/Cold Water Cooler Dispenser w/ Ice Machine for Home Office

This water dispenser with an ice maker function is equipped with a 2.5L hot water tank and a 0.8L cold water tank. It has 3 uses-- hot water, cold water and ice dispenser. The hot water temperature is ≥ 194°F while the cold water dispenser is ≦ 46.4°F. And each 6-min ice-making cycle produces 12 blocks of ice cubes. This fast ice-making dispenser also has 4 lbs ice storage capacity. The operation control is also easy and intuitive with indicating lights to inform you of the water shortage or ice full states. And with a child-safe lock, this water dispenser prevents kids from accidentally dispensing hot water. Besides, the detachable drip tray deals with spill-out issues and is also convenient for cleaning.

Features

• 3-in-1 Function: This countertop water dispenser cooler features 3 temperature settings, which is able to provide you with hot water (≥194℉), cold water(≤46.4℉) or chill ice according to your different needs. It can make 12 pcs bullet-shaped ice cubes per cycle in just 10-13 mins.

• Easy Operation & Child-safe Lock: The one-touch control panel with soft buttons and indicator lights allows you to operate the water dispenser with ease. It will remind you of adding water when the water tank is empty. Better yet, the child-safe lock ensures high-level security, protects your kids from accidental injuries.

• 2 Ways to Add Water: On the top of the top-loading water cooler dispenser exist a water jug core that fits 3-5 gallon water bottle to ensure a consistent water supply. Also, you can refill the water tank by adding drinkable water manually through the water jug core.

• User-friendly Design: The drip tray not only can avoid water accumulation or wetness on the countertop due to water spillage, but also can be removed for easy cleaning. Besides, the water dispenser is equipped with a night light that provides you with many conveniences of drinking water at night.

• Wide Range of Application: The stainless steel water cooler dispenser with ice maker combines the stylish appearance and practical functions in one. What's more, its 48 dB operation sound won't disturb your work or study, making it a perfect choice for your home, office, dormitory and other places you need it.

Specifications

• Color: Silver, black
• Material: Stainless steel, plastic
• Product dimension: 11" x 17" x 19" (L x W x H)
• Voltage: 115V 60Hz
• Cold water temperature: ≦ 46.4°F
• Hot water temperature: ≥ 194°F
• Hot water tank: 0.8L
• Cold water tank:2.5 L
• Power cord length: 70"
• Ice making time: 6-13 mins
• Daily ice capacity: 40 lbs
• Net weight: 33 lbs
• Sound level: ≤48dB

Package includes

• 1 x Water dispenser
• 1 x Instruction

1. How do I contact Eletriclife regarding my order?

Whatever happens to your order, you can contact us via customer@eletriclife.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based on the size and quantity of the items ordered and we only service the United States and Canadian customers.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (United States: 2-5 business days) are estimates and may vary due to external factors outside of Eletriclife, and our courier's, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please send the cancel request to customer@eletriclife.com on the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Eletriclife with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to customer@eletriclife.com and we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guaranteed 1 year warranty from the delivery date. We will cover any cost that occurred due to an item quality issue. Please click on our warranty policy for details.

10. How do I return the item?

Within 30 days from the date of delivery, if the item has any quality issues, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.

11. Is that possible for me to order replacement parts from you?

Normally we don't sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

12. How to pay for my order?

We support paypal payment and credit card payment, you can choose either one. Note: If you choose to pay by credit card, please confirm that your billing address is correct.

13. Will an invoice be included in my package?

There will be no invoice in your package. If you want to request an invoice, please contact our customer service for a screenshot of your order details.

With Eletriclife, you can be sure of consistent, world-class products that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed, and undamaged, while all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return. In the event of receiving an item that does not conform to those standards, please email us at customer@eletriclife.com. Please retain the original package for returns. We reserve the right to reasonably refuse any return.

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com along with the return tracking number(s).
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885

Canada:
Eletriclife
Unit 1, 45 Quarterman Road, Guelph, Ontario, N1C 0A8
647-975-6779
Note: This address and contact information are only used for returns, not for customer service!

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Eletriclife. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

A: Non-quality related returns:

If you paid and decided that you do not want the item, or purchased the order in error, the shipping charges will not be refunded. If you paid a shipping charge and the item is defective, or we make some kind of mistake, the shipping cost will be included in the request for a return label. If you insist on returning the item, feel free to contact us via email and provide your order details along with the reason for return to request a return label. Our customer support team will inform you of the shipping cost. Please note that returned products must be in their original condition for them to be eligible for return and resale. The product should be unused, unwashed, and undamaged, while all packaging, labels, and tags must remain intact and be attached with the item. If these are not available, the product will not be eligible for return. Once the returned product has been received by us and if the item(s) are as per our return policy, we will then process your refund. Please note the refund takes about 3 business days to be processed and returned to your original payment method.
Alternatively, you may choose to return the item using a self-selected carrier at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors related to returns:

If there is any quality issue with the item, please feel free to contact us. Based on the condition of the item and the specific situation, we will offer an appropriate solution, which may include a partial refund, a full refund, or a replacement.

Please note: Returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.

Send the wrong item:

1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meantime, you can request that we send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for a replacement or the full refund if the return tracking number shows any further status of the shipment.

Item damaged during shipping:

Upon receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

If damages are found after you have received the item, please contact us with pictures showing the damaged item. We will either send you a prepaid return label to return the damaged item for a replacement or a full refund, or directly send you a new one or a full refund, depending on the condition of the item and your preference.

Package Lost:

After you have received the tracking number but have not received your package by the expected delivery date, please first check around your property, ask your neighbors, and contact the shipping company to confirm the delivery status. After this, if the package is still not located, please contact us and provide your phone number. We will file a lost package claim with the shipping company to have your matter taken care of. It will take a week or so to get the investigation results from the shipping company. We kindly ask for your patience during this period, and we will take appropriate action to resolve the issue.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Indicating the order details, such as the order number, receiver's name, and other key information, will help us to locate and process your order quickly and avoid unnecessary trouble. You have 24 hours to decide whether to cancel it or not, without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer support team, the full refund will be issued to you within 2 business days.

2. Order cancellation after shipment: Items will be sent out on the second day after being placed. Cancellation after shipment will incur a recall fee of $21, as charged by FedEx or UPS. If you are aware of the charge and still wish to have the order cancelled, you can contact us, and we will assist in attempting to stop the delivery. Once the item is successfully returned to us, you may request a refund. This policy only applies to FedEx or UPS ground delivery service. Items delivered by UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery, and the shipping cost will apply in this case.

3. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order, you will be notified immediately and issued a full refund.

Returned Products:

For any item returns, you can request a return label. Please notify us in advance via email at customer@eletriclife.com.