EcoGuard 18000 BTU WiFi Mini Split Air Conditioner & Heater, 21 SEER2 208-230V Inverter Ductless AC & Heat Pump w/ Installation Kit, Cools 1250 Sq. Ft

Our Service: 8 years Warranty for the compressor and 5 years for parts to ease your worries!

Enjoy reliable comfort in every season with this 18000 BTU WiFi-enabled ductless mini split air conditioner and heater. Powered by an advanced inverter system and eco-friendly R454B refrigerant, it delivers efficient performance with 21 SEER2 and 9.5 HSPF2 ratings, helping reduce energy consumption while maintaining consistent indoor temperatures. The outdoor unit is equipped with chassis electrical heating, ensuring stable operation even in colder weather conditions. Customize your indoor climate with 7 operating modes (Auto, Cool, Heat, Dry, Fan, ECO, Sleep) and 8 fan speeds (Auto, Mute, Low, Low-Mid, Mid, Mid-High, High, Turbo). The 4D airflow system distributes air more evenly throughout the room for balanced coverage. In addition, the self-cleaning function helps keep the indoor coil cleaner, supporting long-term performance and healthier air circulation. Flexible control options make operation simple and convenient. Adjust settings using the included remote control, connect through WiFi for app control, or use voice commands with Alexa and Google Assistant. Additional features such as a 24-hour timer for scheduled comfort and a child lock to prevent accidental changes add further convenience and peace of mind.

Features

• Powerful Climate Control: This 18000 BTU ductless mini split air conditioner and heater is designed to effectively cool and heat spaces up to 1250 sq. ft. The outdoor unit features chassis electrical heating for dependable operation in colder climates, providing heating even at -4℉ (-20℃) and cooling in temperatures up to 122℉ (50℃).
  

• High-Efficiency Performance: With 21 SEER2 cooling and 9.5 HSPF2 heating ratings, this mini split AC unit utilizes advanced inverter technology to maintain steady performance while reducing energy consumption and operating costs. The low-GWP R454B refrigerant further supports modern energy efficiency and environmental standards for everyday home heating and cooling.
  

• Intelligent WiFi Control: Control your comfort from anywhere with this WiFi-enabled mini split air conditioner & heater that works with Alexa and Google Assistant. Easily adjust temperature, change modes, or manage fan speeds through your mobile app or voice commands, while the included remote control offers convenient manual operation.
  

• Customized Comfort & Quiet Operation: This inverter ductless mini split air conditioner allows you to choose from 7 operating modes (Auto, Cool, Heat, Dry, Fan, ECO, Sleep) and 8 fan speeds ranging from Mute to Turbo. The 4D swing airflow design helps distribute air evenly throughout the room, while ultra-quiet operation as low as 28 dB makes it ideal for bedrooms and light sleepers.

• User-Friendly Features: The self-cleaning function and removable, washable filters simplify maintenance and help maintain fresh airflow. Additional features such as child lock enhance safety, while the 24-hour timer allows you to schedule operation based on your daily routine, helping you save energy when you are away or asleep.
  Note: Installation should be performed by a professional technician.

Specifications

• Color: White
  
• Material: Cold-rolled Steel Sheet, Copper, Aluminum
  
• Indoor Unit Dimensions: 39.76” x 8.66” x 12.4” (L x W x H)
  
• Outdoor Unit Dimensions: 33.98” x 13.74” x 23.7” (L x W x H)
  
• Voltage: 208-230V
  
• Frequency: 60Hz
  
• Cooling Capacity: 18000 BTU
  
• Heating Capacity: 18000 BTU
  
• Rated Input Consumption (Cooling): 1700W
  
• Rated Input Consumption (Heating): 1530W
  
• Rated Current (Cooling): 7.7A
  
• Rated Current (Heating): 6.9 A
  
• Coverage Area: 1250 sq.ft.
  
• Maximum Air Flow Volume: 617 CFM
  
• Dehumidification Capacity: 111.6 Pints/Day
  
• Temperature Setting Range: 60℉~88℉
  
• Max Remote Control Distance: 39.5ft
  
• Refrigerant: R454B
  
• SEER2: 21
  
• HSPF2: 9.5
  
• Indoor Noise Level: 28 dB
  
• Diameter of Gas Pipe: 3/8"
  
• Diameter of Liquid Pipe: 1/4"
  
• Net Weight of Indoor Unit: 27.6 lbs
  
• Net Weight of Outdoor Unit: 70.5 lbs

Package Includes

• 1 x Outdoor AC Unit
• 1 x Indoor AC Unit
• 1 x 16.4ft Copper Connection Pipe - Liquid Pipe
  
• 1 x 16.4ft Copper Connection Pipe - Gas Pipe
  
• 1 x 19ft Communication Wire
  
• 2 x 6.5 ft Drain Pipe
  
• 1 x Remote Control
  
• 1 x Remote Control Holder
  
• 2 x Drain Nozzle
  
• 4 x Mounting Foot Pad
  
• 2x Insulation Foam
  
• 1 x Wall Sleeve
  
• 2 x Wall Cap
  
• 2 x Tape
  
• 2 x Putty
  
• 2 x User Guide

1. How do I contact Eletriclife regarding my order?

For any inquiries regarding your order, please email us at customer@eletriclife.com. To help us assist you faster, please include your order number, tracking number, and contact details. Our support team typically responds within one business day during our office hours: Mon–Fri, 9:00 AM – 4:00 PM (PST).

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business days. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We ship orders via UPS Ground, UPS SurePost, FedEx, USPS, and freight truck delivery. Each shipping method will be based on the size and quantity of the items ordered. Currently, we only service customers within the United States.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it within 1-2 business days. It is then picked, packed, and dispatched. Please note that standard delivery times (2–5 business days) are estimates and may vary due to factors beyond our control. These factors may include, but are not limited to, extreme weather conditions, carrier delays, or technical failures.

5. How do I cancel my order?

To cancel an order, please email customer@eletriclife.com on the same day the order is placed. If the order has not yet been dispatched, we will cancel it free of charge. If the order has already been shipped, a $21 recall fee (charged by carriers) will apply to intercept the shipment. Please note that interception only applies to FedEx or UPS Ground services; items shipped via UPS SurePost, USPS, or Freight/Truck cannot be recalled and must be rejected at the time of delivery.

6. What if I don't receive my order?

First, please check the tracking status on the carrier's website. If the package is marked as delivered but you haven't received it, contact the carrier immediately. You can also reach out to us with your phone number, and we will assist in filing a search claim with the carrier (typically takes about one week).

7. What if I have received a damaged order?

Please inspect your package upon arrival. If you notice any damage, contact us at customer@eletriclife.com within 3 business days with clear photos of the damage (scrapes, dents, or operational failures). This documentation is essential for us to process your refund or replacement claim with the carrier.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a refund request to customer@eletriclife.com. Approved refunds are processed within 3-7 business days and credited back to your original payment method.

9. What is the warranty of my item?

All items come with a 90-day Limited Warranty and a 30-day Return Guarantee. We will cover any costs that occurred due to an item quality issue. For detailed terms, please view our warranty policy page.

10. How do I return the item?

A: Quality Issues: If the item has manufacturing defects, you can return it within 30 days of delivery for a full refund.

B: Non-Quality Returns: If you decide you no longer want the item, you may return it within 30 days. In this case, the customer is responsible for both the outbound and return shipping costs. Please contact us for the correct return address before shipping any items back.

11. Can I order replacement parts?

Normally, we do not sell individual parts separately. However, if your product is under warranty and we have the parts in stock, we will send them to you free of charge. For out-of-warranty items, we recommend ordering any additional parts or replacements from your local hardware store.

12. What payment methods do you accept?

We accept PayPal and all major Credit Cards. For credit card payments, please ensure your billing address matches the information on file with your bank to prevent payment delays.

13. Will an invoice be included in my package?

To be eco-friendly, we do not include paper invoices in the package. You can view your order details in your confirmation email or log in to your account. If you need a formal PDF invoice, please contact our customer service.

At Eletriclife, we strive to provide reliable, high-quality products that meet strict quality and safety standards and are delivered accurately and on time.We offer a 90-day Limited Warranty and a 30-day Return Guarantee to ensure your shopping experience is worry-free. If you are not satisfied with your purchase, you may return it within 30 days of delivery. 

Return Eligibility:

We understand that sometimes a product may not meet your expectations or match your décor. If you are not fully satisfied with the product you purchased, you may request a return or exchange within 30 days of delivery. For all eligible returns, item(s) must be unused, undamaged, and returned in their original packaging with all labels and tags intact. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these standards, please email us at customer@eletriclife.com. Please keep the original package in case a return is required. We reserve the right to reasonably refuse returns that do not comply with our return policy.

Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

How to Return an Item:

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com. Once the item is shipped, please provide us with the tracking number(s). 
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave. Fontana, CA, 92337
844-242-1885

Note: This address and contact information are only used for returns, not for customer service!

Shipping Costs & Refunds:

A: Non-quality related returns:

You are responsible for the return shipping costs to Eletriclife for any non-quality related return. If you are unable to arrange shipping, we can provide a return shipping label, the cost of which will be deducted from your refund. Once the item is returned to our warehouse, our team will inspect it. If the item is brand new, resalable condition, we will issue a refund for the product price (excluding original and return shipping charges) to your original payment account. Please note that all refunds are typically processed within 3-7 business days.
Alternatively, you may return the item using a carrier of your choice at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors related to returns:

If there is any quality issue, shipping damage, or manufacturing defect with the item, please feel free to contact us. Based on the condition of the items and the specific situation, we will offer an appropriate solution, which may include a replacement, a partial refund, or a full refund. In cases of defective items, Eletriclife will cover the return shipping costs.

Please note: All returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you no longer have the original packaging on hand, an additional $45 repackaging fee will be applied per item.

Wrong Item Received:

Option 1: You may choose to keep the incorrectly sent item at a significant discount price offered by our support team. Simultaneously, you can request that we send you the correct item that you have ordered.

Option 2: You may request a prepaid return label to send back the incorrect item for a full replacement or a full refund. Once the return shipment is scanned by the carrier, please contact us to expedite your replacement or refund.

Items Damaged During Transit:

At Delivery: Upon receipt of the item, if you notice visible damage or manufacturing defects, please reject the delivery and kindly contact us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

After Delivery: If damages are discovered after unpacking, please contact us with clear photos of the damaged product and packaging. We will either provide you with a prepaid return label to return the damaged item for a replacement or issue a full refund, depending on the item's condition and your preference.

Package Lost:

If your tracking information shows "Delivered" but you have not received your package by the expected delivery date, please check your surroundings and contact the carrier first. If the package remains unlocated, please contact us with your order details. We will file a lost package claim with the shipping company to have your matter taken care of. Investigations typically take approximately one week. We appreciate your patience during this process and will ensure a satisfactory resolution.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Please provide order details such as your order number, receiver's name, and other key information to help us locate and process your request quickly. You have 24 hours from the time of purchase to cancel without any additional charges. Once cancellation confirmed from our customer support team, a full refund will be issued to your original payment method within 3-7 business days.

2. Order cancellation after shipment: Orders are typically processed and shipped on the following business day after being placed. Cancellations requested after shipment will incur a $21 recall fee, as charged by carriers (FedEx or UPS). If you wish to proceed, you can contact us, and we will attempt to intercept the delivery. Once the item is successfully returned to our warehouse, your refund will be processed. Please note: Interception only applies to FedEx or UPS Ground services. Items shipped via UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. In such cases, if you want to cancel the latter ones, you must reject the package at the time of delivery, and applicable shipping costs will be deducted from your refund.

3. Cancellations by Eletriclife: We reserve the right to cancel an order due to items being oversold or other unforeseen circumstances. If we cancel your order, you will be notified immediately and issued a full refund.

Protection Services

Please note about protection services: Optional shipping and warranty protection services purchased at checkout are provided by our third-party partner, Xcotton, and are non-refundable after 24 hours of order fulfillment. These protection services are separate from and supplement Eletriclife’s standard shipping and return policy with additional benefits. If you purchased protection and need to file a claim, please visit sp.xcottons.com/parcel#/parcel/parcel-login. Protection benefits may include coverage for delayed, damaged, or lost shipments, and other benefits as outlined in your protection terms. For questions about protection coverage before filing a claim, please review your order confirmation email for specific protection terms.

Return Labels:

For any item returns, you may request a return label by notifying us in advance via email at customer@eletriclife.com.