X-Pro 35000 BTU 4 Zone Concealed Ducted Mini Split AC, 22.5 SEER2 WiFi Inverter Split Air Conditioner & Heat Pump w/ Wall Thermostat

Bring discreet comfort to multiple areas with this 4 Zone 35000 BTU concealed ducted mini split air conditioner & heating system. The high-efficiency 22.5 SEER2 inverter technology automatically adjusts output to maintain consistent temperatures while reducing energy consumption. In addition, the concealed ducted mini split AC system uses R454B refrigerant, meeting modern efficiency standards and environmental expectations. Built-in WiFi adds everyday convenience—easily manage settings via the app, voice control, or the included remote and wall thermostat. The outdoor unit features chassis electrical heating to ensure reliable performance even in extreme weather conditions. Customize your comfort with 7 modes (auto, cool, heat, dry, fan, ECO, sleep) and 8 fan speeds (auto/mute/low/low-mid/mid/mid-high/high/turbo) to suit your schedule and preferences. Additional user-friendly features include a 24-hour timer, 4D airflow, self-cleaning function, and child lock.
Please note: Installation of this mini split AC unit should only be performed by a licensed HVAC installer.

Features

• Multi-Zone Climate Control: This 35000 BTU concealed ducted mini split AC delivers powerful, balanced heating and cooling across 4 zones. The outdoor unit is equipped with chassis electrical heating to ensure reliable operation in harsh conditions, supporting low ambient heating down to -13℉ and high ambient cooling up to 131℉.
  

• Significant Energy Savings: Advanced inverter technology helps maintain stable indoor temperatures while reducing energy consumption and minimizing frequent cycling for improved comfort. With a 22.5 SEER2 rating and R454B refrigerant, this multi-zone inverter split air conditioner and heat pump system is designed for efficient, year-round performance.
  

• Multiple Control Options: This WiFi-enabled concealed ducted mini split AC unit can be easily controlled via the included remote, wall thermostat, smart app, or voice commands for simple daily operation. It is compatible with Alexa and Google Assistant. The 24-hour timer enables scheduled operation, while the child lock ensures settings remain secure.
  

• All-season Companion: There are 7 modes for you to choose from—auto, cool, heat, dry, fan, ECO, and sleep—along with 8 fan speeds for precise comfort control. The 4D auto swing enhances air distribution, while the self-cleaning function helps maintain fresher airflow over time.
  

• Quiet Operation & Wide Use: This multi-zone concealed ducted air conditioner & heater operates at low noise levels, as quiet as 28 dB, creating a peaceful environment for homes and workplaces. It is ideal for both residential and light commercial applications, including living rooms, bedrooms, offices, restaurants, and more. Note: Professional installation is required.

Specifications

• Color: White
  
• Material: Cold-rolled Steel Sheet, Copper, Aluminum
  
• Indoor Unit Dimensions:
  9K: 27.56” x 17.8” x 7.87” (L x W x H)
  12K: 27.56” x 17.8” x 7.87” (L x W x H)
  18K: 36.22” x 17.8” x 7.87” (L x W x H)
  24K: 43.31” x 17.8” x 7.87” (L x W x H)
  
• Outdoor Unit Dimensions:
  18K: 36.5" x 14.96" x 27.52" (L x W x H)
  27K: 38.5" x 16.57" x 31.61" (L x W x H)
  35K: 42.28" x 18.43" x 33.58" (L x W x H)
  
• Multi Zone Combination: 4
  
• Voltage: 208/230V
  
• Frequency: 60Hz
  
• Temperature Setting Range: 60℉~88℉
  
• Refrigerant: R454B 
  
• Indoor Unit Noise Level: 28 dB 
  
• Max Remote Control Distance: 39.2 ft
  
• Coverage Area: 
  9k: 450 Sq.Ft
  12k: 750 Sq.Ft
  18k: 1250 Sq.Ft
  24k: 1500 Sq.Ft
  
• Dehumidification Capacity: 
  9k: 55.8 Pints/Day
  12k: 81.2 Pints/Day
  18k: 111.6 Pints/Day
  24k: 131.9 Pints/Day
  
• Maximum Air Flow Volume: 
  9k: 335 CFM
  12k: 360 CFM
  18k: 500 CFM
  24k: 741 CFM
  
• SEER2:
  18k: 24
  27k: 24
  35k: 22.5
  
• HSPF2:
  18k: 10.5
  27k: 10.5
  35k: 10
  
• Diameter of Liquid Pipe: 1/4"
  
• Diameter of Gas Pipe: 
  9k: 3/8"
  12k: 3/8"
  18k: 1/2"
  24k: 5/8"
  
• Net Weight: 
  18k: 92.6 lbs
  27k: 119 lbs
  35k: 145.5 lbs
  9k: 33.1 lbs
  12k: 33.1 lbs
  18k: 39.7 lbs
  24k: 50.7 lbs

Package Includes

• 1 x Outdoor Unit
  
• 4 x Indoor Unit
• 4 x  Copper Connection Pipe - Gas Pipe
  
• 4 x Copper Connection Pipe - Liquid Pipe
  
• 4 x Communication Wire
  
• 4 x Drain Hose
  
• 4 x Remote Control & Holder
  
• 4 x Wall Sleeve 
  
• 8 x Wall Cap                
  
• 8 x Tape                   
  
• 8 x Putty                  
  
• 4 x Screw Kit               
  
• 4 x Mounting Foot Pad
  
• 6 x User Guide

1. How do I contact Eletriclife regarding my order?

For any inquiries regarding your order, please email us at customer@eletriclife.com. To help us assist you faster, please include your order number, tracking number, and contact details. Our support team typically responds within one business day during our office hours: Mon–Fri, 9:00 AM – 4:00 PM (PST).

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business days. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We ship orders via UPS Ground, UPS SurePost, FedEx, USPS, and freight truck delivery. Each shipping method will be based on the size and quantity of the items ordered. Currently, we only service customers within the United States.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it within 1-2 business days. It is then picked, packed, and dispatched. Please note that standard delivery times (2–5 business days) are estimates and may vary due to factors beyond our control. These factors may include, but are not limited to, extreme weather conditions, carrier delays, or technical failures.

5. How do I cancel my order?

To cancel an order, please email customer@eletriclife.com on the same day the order is placed. If the order has not yet been dispatched, we will cancel it free of charge. If the order has already been shipped, a $21 recall fee (charged by carriers) will apply to intercept the shipment. Please note that interception only applies to FedEx or UPS Ground services; items shipped via UPS SurePost, USPS, or Freight/Truck cannot be recalled and must be rejected at the time of delivery.

6. What if I don't receive my order?

First, please check the tracking status on the carrier's website. If the package is marked as delivered but you haven't received it, contact the carrier immediately. You can also reach out to us with your phone number, and we will assist in filing a search claim with the carrier (typically takes about one week).

7. What if I have received a damaged order?

Please inspect your package upon arrival. If you notice any damage, contact us at customer@eletriclife.com within 3 business days with clear photos of the damage (scrapes, dents, or operational failures). This documentation is essential for us to process your refund or replacement claim with the carrier.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a refund request to customer@eletriclife.com. Approved refunds are processed within 3-7 business days and credited back to your original payment method.

9. What is the warranty of my item?

All items come with a guaranteed 1-year warranty from the date of delivery. We will cover any costs that occurred due to an item quality issue. For detailed terms, please view our warranty policy page.

10. How do I return the item?

A: Quality Issues: If the item has manufacturing defects, you can return it within 30 days of delivery for a full refund.

B: Non-Quality Returns: If you decide you no longer want the item, you may return it within 30 days. In this case, the customer is responsible for both the outbound and return shipping costs. Please contact us for the correct return address before shipping any items back.

11. Can I order replacement parts?

Normally, we do not sell individual parts separately. However, if your product is under warranty and we have the parts in stock, we will send them to you free of charge. For out-of-warranty items, we recommend ordering any additional parts or replacements from your local hardware store.

12. What payment methods do you accept?

We accept PayPal and all major Credit Cards. For credit card payments, please ensure your billing address matches the information on file with your bank to prevent payment delays.

13. Will an invoice be included in my package?

To be eco-friendly, we do not include paper invoices in the package. You can view your order details in your confirmation email or log in to your account. If you need a formal PDF invoice, please contact our customer service.

At Eletriclife, we strive to provide reliable, high-quality products that meet strict quality and safety standards and are delivered accurately and on time. If you are not satisfied with your purchase, you may return it within 30 days of delivery. 

Return Eligibility:

We understand that sometimes a product may not meet your expectations or match your décor. If you are not fully satisfied with the product you purchased, you may request a return or exchange within 30 days of delivery. For all eligible returns, item(s) must be unused, undamaged, and returned in their original packaging with all labels and tags intact. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these standards, please email us at customer@eletriclife.com. Please keep the original package in case a return is required. We reserve the right to reasonably refuse returns that do not comply with our return policy.

Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

How to Return an Item:

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com. Once the item is shipped, please provide us with the tracking number(s). 
Please send the returns to:

United States:
Eletriclife
295 Southcreek Parkway, Building A, Romeoville, IL 60446
844-242-1885

Note: This address and contact information are only used for returns, not for customer service!

Shipping Costs & Refunds:

A: Non-quality related returns:

You are responsible for the return shipping costs to Eletriclife for any non-quality related return. If you are unable to arrange shipping, we can provide a return shipping label, the cost of which will be deducted from your refund. Once the item is returned to our warehouse, our team will inspect it. If the item is brand new, resalable condition, we will issue a refund for the product price (excluding original and return shipping charges) to your original payment account. Please note that all refunds are typically processed within 3-7 business days.
Alternatively, you may return the item using a carrier of your choice at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors related to returns:

If there is any quality issue, shipping damage, or manufacturing defect with the item, please feel free to contact us. Based on the condition of the items and the specific situation, we will offer an appropriate solution, which may include a replacement, a partial refund, or a full refund. In cases of defective items, Eletriclife will cover the return shipping costs.

Please note: All returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you no longer have the original packaging on hand, an additional $45 repackaging fee will be applied per item.

Wrong Item Received:

Option 1: You may choose to keep the incorrectly sent item at a significant discount price offered by our support team. Simultaneously, you can request that we send you the correct item that you have ordered.

Option 2: You may request a prepaid return label to send back the incorrect item for a full replacement or a full refund. Once the return shipment is scanned by the carrier, please contact us to expedite your replacement or refund.

Items Damaged During Transit:

At Delivery: Upon receipt of the item, if you notice visible damage or manufacturing defects, please reject the delivery and kindly contact us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

After Delivery: If damages are discovered after unpacking, please contact us with clear photos of the damaged product and packaging. We will either provide you with a prepaid return label to return the damaged item for a replacement or issue a full refund, depending on the item's condition and your preference.

Package Lost:

If your tracking information shows "Delivered" but you have not received your package by the expected delivery date, please check your surroundings and contact the carrier first. If the package remains unlocated, please contact us with your order details. We will file a lost package claim with the shipping company to have your matter taken care of. Investigations typically take approximately one week. We appreciate your patience during this process and will ensure a satisfactory resolution.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Please provide order details such as your order number, receiver's name, and other key information to help us locate and process your request quickly. You have 24 hours from the time of purchase to cancel without any additional charges. Once cancellation confirmed from our customer support team, a full refund will be issued to your original payment method within 3-7 business days.

2. Order cancellation after shipment: Orders are typically processed and shipped on the following business day after being placed. Cancellations requested after shipment will incur a $21 recall fee, as charged by carriers (FedEx or UPS). If you wish to proceed, you can contact us, and we will attempt to intercept the delivery. Once the item is successfully returned to our warehouse, your refund will be processed. Please note: Interception only applies to FedEx or UPS Ground services. Items shipped via UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. In such cases, if you want to cancel the latter ones, you must reject the package at the time of delivery, and applicable shipping costs will be deducted from your refund.

3. Cancellations by Eletriclife: We reserve the right to cancel an order due to items being oversold or other unforeseen circumstances. If we cancel your order, you will be notified immediately and issued a full refund.

Protection Services

Please note about protection services: Optional shipping and warranty protection services purchased at checkout are provided by our third-party partner, Xcotton, and are non-refundable after 24 hours of order fulfillment. These protection services are separate from and supplement Eletriclife’s standard shipping and return policy with additional benefits. If you purchased protection and need to file a claim, please visit sp.xcottons.com/parcel#/parcel/parcel-login. Protection benefits may include coverage for delayed, damaged, or lost shipments, and other benefits as outlined in your protection terms. For questions about protection coverage before filing a claim, please review your order confirmation email for specific protection terms.

Return Labels:

For any item returns, you may request a return label by notifying us in advance via email at customer@eletriclife.com.