12000 BTU 18.1 SEER2 Mini Split Air Conditioner & Heater, WiFi Alexa Enabled Inverter Ductless AC & Heat Pump System, Cools Up to 600 Sq Ft

Our Service: 8 years Warranty for the compressor and 5 years for parts to ease your worries!

Enjoy powerful performance and year-round comfort with this 12000 BTU mini split air conditioner & 1 Ton heat pump system. Designed to efficiently cool and heat spaces up to 600 sq. ft., this ductless split AC unit is ideal for living rooms, large bedrooms, offices, and more. The advanced inverter technology optimizes compressor operation for enhanced energy efficiency, achieving an impressive 18.1 SEER2 rating while maintaining stable indoor temperatures. The outdoor unit features a built-in chassis electrical heating system, allowing reliable operation in extreme climates ranging from 5℉ to 126℉. With built-in WiFi connectivity, you can conveniently control the mini split AC heat pump system through your smartphone or compatible voice commands. A user-friendly remote control is also included for quick and easy manual adjustments. Choose from 7 operating modes and 6 fan speeds to customize your comfort, along with convenient features such as 4D auto swing, child lock, and a 24-hour timer. Sleep mode and ultra-quiet operation create a peaceful environment for uninterrupted rest. For added convenience, the wifi smart mini split AC & heat pump system includes a self-cleaning function and washable filters to simplify maintenance and ensure long-lasting performance.

Features

• Quick Cooling & Heating: With a powerful 12,000 BTU cooling and heating capacity, this mini split air conditioner & heater delivers reliable year-round comfort for spaces up to 600 sq. ft. The outdoor unit features a built-in chassis electrical heating system to prevent freezing, ensuring stable operation in extreme temperatures ranging from 5℉ to 126℉.
  

• Smart & Convenient Control: Equipped with WiFi connectivity, this ductless mini split AC system allows you to adjust settings via smartphone app or voice control through Alexa or Google Assistant. The included remote control with LED digital display also makes on-the-spot operation easy and intuitive.
  

• Superior Energy Efficiency: Advanced inverter technology keeps the compressor running efficiently and consistently, delivering over 30% energy savings. With an 18.1 SEER2 rating and eco-friendly R32 refrigerant (lower environmental impact than R410A), this Wifi smart inverter mini split AC unit offers both performance and sustainability.
  

• Multiple Modes & Custom Comfort: This versatile ductless mini split air conditioner system features 7 modes (Auto, Cool, Heat, Dry, Fan, Sleep, ECO) and 6 fan speeds (Auto, Quiet, Low, Medium, High, Turbo). Additional functions such as 4D auto swing, child lock, 24-hour timer, and ℃/℉ display enhance convenience and comfort.
  

• Ultra-Quiet & Easy Maintenance: Operating at noise levels as low as 23 dB and featuring a display-off function, this Wifi Alaxa enabled mini split air conditioner and heater ensures peaceful sleep and minimal disturbance. The high-temperature 133℉ self-cleaning function helps maintain air quality, while removable, washable filters make routine maintenance simple. Note: Professional installation is required.

Specifications

• Color: White
• Material: Cold-rolled Steel Sheet, Copper, Aluminum
  
• Indoor Unit Dimensions: 32.1” x 7.7” x 11.3” (L x W x H)
  
• Outdoor Unit Dimensions: 26.8” x 9.7” x 18.2” (L x W x H)
  
• Voltage: 115V or 208/230V
  
• Frequency: 60Hz
  
• Cooling Capacity: 12000 BTU
  
• Heating Capacity: 12000 BTU
  
• Cooling Power: 980W/1020W
  
• Heating Power: 920W/992W
  
• Coverage Area: 600 Sq.Ft
  
• Air Flow Volume: 383 CFM
  
• Dehumidifying Capacity: 66 Pints/Day
  
• Temperature Setting Range: 60℉~90℉
  
• Max Remote Control Distance: 26 ft
  
• Refrigerant: R32
  
• SEER2: 18.1
  
• HSPF2: 8.2
  
• Indoor Noise Level: 23 dB
  
• Diameter of Gas Pipe: 3/8" 
  
• Diameter of Liquid Pipe: 1/4"
  
• Net Weight of Indoor Unit: 17.6 lbs
  
• Net Weight of Outdoor Unit: 46.3 lbs
  

Warm Notice

• The item comes in 2 boxes, and delivery time may be different per box. Please contact us if you have any questions.
• The installation of this equipment should be done only by a Licensed HVAC Installer.

Package Includes

• 1 x Outdoor AC Unit
• 1 x Indoor AC Unit
• 1 x 13ft Copper Connection Pipe - Liquid Pipe
  
• 1 x 13ft Copper Connection Pipe - Gas Pipe
  
• 1 x 15ft Communication Wire
  
• 1 x 6.5 ft Drain Pipe
  
• 1 x Remote Control
  
• 1 x Remote Control Holder
  
• 1 x Drain Nozzle
  
• 1 x Wall Cap
  
• 1 x Tape
  
• 1 x Putty
  
• 1 x User Guide

1. How do I contact Eletriclife regarding my order?

For any inquiries regarding your order, please email us at customer@eletriclife.com. To help us assist you faster, please include your order number, tracking number, and contact details. Our support team typically responds within one business day during our office hours: Mon–Fri, 9:00 AM – 4:00 PM (PST).

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send it out in 1-2 business days. Any orders placed on Saturdays will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We ship orders via UPS Ground, UPS SurePost, FedEx, USPS, and freight truck delivery. Each shipping method will be based on the size and quantity of the items ordered. Currently, we only service customers within the United States.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it within 1-2 business days. It is then picked, packed, and dispatched. Please note that standard delivery times (2–5 business days) are estimates and may vary due to factors beyond our control. These factors may include, but are not limited to, extreme weather conditions, carrier delays, or technical failures.

5. How do I cancel my order?

To cancel an order, please email customer@eletriclife.com on the same day the order is placed. If the order has not yet been dispatched, we will cancel it free of charge. If the order has already been shipped, a $21 recall fee (charged by carriers) will apply to intercept the shipment. Please note that interception only applies to FedEx or UPS Ground services; items shipped via UPS SurePost, USPS, or Freight/Truck cannot be recalled and must be rejected at the time of delivery.

6. What if I don't receive my order?

First, please check the tracking status on the carrier's website. If the package is marked as delivered but you haven't received it, contact the carrier immediately. You can also reach out to us with your phone number, and we will assist in filing a search claim with the carrier (typically takes about one week).

7. What if I have received a damaged order?

Please inspect your package upon arrival. If you notice any damage, contact us at customer@eletriclife.com within 3 business days with clear photos of the damage (scrapes, dents, or operational failures). This documentation is essential for us to process your refund or replacement claim with the carrier.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a refund request to customer@eletriclife.com. Approved refunds are processed within 3-7 business days and credited back to your original payment method.

9. What is the warranty of my item?

All items come with a guaranteed 1-year warranty from the date of delivery. We will cover any costs that occurred due to an item quality issue. For detailed terms, please view our warranty policy page.

10. How do I return the item?

A: Quality Issues: If the item has manufacturing defects, you can return it within 30 days of delivery for a full refund.

B: Non-Quality Returns: If you decide you no longer want the item, you may return it within 30 days. In this case, the customer is responsible for both the outbound and return shipping costs. Please contact us for the correct return address before shipping any items back.

11. Can I order replacement parts?

Normally, we do not sell individual parts separately. However, if your product is under warranty and we have the parts in stock, we will send them to you free of charge. For out-of-warranty items, we recommend ordering any additional parts or replacements from your local hardware store.

12. What payment methods do you accept?

We accept PayPal and all major Credit Cards. For credit card payments, please ensure your billing address matches the information on file with your bank to prevent payment delays.

13. Will an invoice be included in my package?

To be eco-friendly, we do not include paper invoices in the package. You can view your order details in your confirmation email or log in to your account. If you need a formal PDF invoice, please contact our customer service.

At Eletriclife, we strive to provide reliable, high-quality products that meet strict quality and safety standards and are delivered accurately and on time. If you are not satisfied with your purchase, you may return it within 30 days of delivery. 

Return Eligibility:

We understand that sometimes a product may not meet your expectations or match your décor. If you are not fully satisfied with the product you purchased, you may request a return or exchange within 30 days of delivery. For all eligible returns, item(s) must be unused, undamaged, and returned in their original packaging with all labels and tags intact. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these standards, please email us at customer@eletriclife.com. Please keep the original package in case a return is required. We reserve the right to reasonably refuse returns that do not comply with our return policy.

Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

How to Return an Item:

To initiate a return for an exchange or refund, please email us at customer@eletriclife.com. Once the item is shipped, please provide us with the tracking number(s). 
Please send the returns to:

United States:
Eletriclife
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885

Note: This address and contact information are only used for returns, not for customer service!

Shipping Costs & Refunds:

A: Non-quality related returns:

You are responsible for the return shipping costs to Eletriclife for any non-quality related return. If you are unable to arrange shipping, we can provide a return shipping label, the cost of which will be deducted from your refund. Once the item is returned to our warehouse, our team will inspect it. If the item is brand new, resalable condition, we will issue a refund for the product price (excluding original and return shipping charges) to your original payment account. Please note that all refunds are typically processed within 3-7 business days.
Alternatively, you may return the item using a carrier of your choice at your own expense. To help expedite your refund, please email us your order number and return tracking number once the item has been shipped back.

B: Quality or other factors related to returns:

If there is any quality issue, shipping damage, or manufacturing defect with the item, please feel free to contact us. Based on the condition of the items and the specific situation, we will offer an appropriate solution, which may include a replacement, a partial refund, or a full refund. In cases of defective items, Eletriclife will cover the return shipping costs.

Please note: All returned or exchanged items must be brand new and unused. All exchanges must be carried out in the original packaging. If you no longer have the original packaging on hand, an additional $45 repackaging fee will be applied per item.

Wrong Item Received:

Option 1: You may choose to keep the incorrectly sent item at a significant discount price offered by our support team. Simultaneously, you can request that we send you the correct item that you have ordered.

Option 2: You may request a prepaid return label to send back the incorrect item for a full replacement or a full refund. Once the return shipment is scanned by the carrier, please contact us to expedite your replacement or refund.

Items Damaged During Transit:

At Delivery: Upon receipt of the item, if you notice visible damage or manufacturing defects, please reject the delivery and kindly contact us immediately. We may ask you to email us clear photos of the damaged or defective product, after which our customer support team will review the case and take appropriate action.

After Delivery: If damages are discovered after unpacking, please contact us with clear photos of the damaged product and packaging. We will either provide you with a prepaid return label to return the damaged item for a replacement or issue a full refund, depending on the item's condition and your preference.

Package Lost:

If your tracking information shows "Delivered" but you have not received your package by the expected delivery date, please check your surroundings and contact the carrier first. If the package remains unlocated, please contact us with your order details. We will file a lost package claim with the shipping company to have your matter taken care of. Investigations typically take approximately one week. We appreciate your patience during this process and will ensure a satisfactory resolution.

Order Cancellation:

1. Order cancellation before shipment: You may contact us via email to cancel your order before it is shipped. Please provide order details such as your order number, receiver's name, and other key information to help us locate and process your request quickly. You have 24 hours from the time of purchase to cancel without any additional charges. Once cancellation confirmed from our customer support team, a full refund will be issued to your original payment method within 3-7 business days.

2. Order cancellation after shipment: Orders are typically processed and shipped on the following business day after being placed. Cancellations requested after shipment will incur a $21 recall fee, as charged by carriers (FedEx or UPS). If you wish to proceed, you can contact us, and we will attempt to intercept the delivery. Once the item is successfully returned to our warehouse, your refund will be processed. Please note: Interception only applies to FedEx or UPS Ground services. Items shipped via UPS SurePost, USPS, or freight/truck delivery cannot be intercepted. In such cases, if you want to cancel the latter ones, you must reject the package at the time of delivery, and applicable shipping costs will be deducted from your refund.

3. Cancellations by Eletriclife: We reserve the right to cancel an order due to items being oversold or other unforeseen circumstances. If we cancel your order, you will be notified immediately and issued a full refund.

Protection Services

Please note about protection services: Optional shipping and warranty protection services purchased at checkout are provided by our third-party partner, Xcotton, and are non-refundable after 24 hours of order fulfillment. These protection services are separate from and supplement Eletriclife’s standard shipping and return policy with additional benefits. If you purchased protection and need to file a claim, please visit sp.xcottons.com/parcel#/parcel/parcel-login. Protection benefits may include coverage for delayed, damaged, or lost shipments, and other benefits as outlined in your protection terms. For questions about protection coverage before filing a claim, please review your order confirmation email for specific protection terms.

Return Labels:

For any item returns, you may request a return label by notifying us in advance via email at customer@eletriclife.com.